Company & legal information
UAE Wallet — Pre-launch Information
Last updated:
The UAE wallet is in preparation. These are product-scope notices, not active consumer wallet terms.
UAE service launch in preparation. Payment and wallet functionality remains subject to applicable regulatory requirements and payment partner approval.
headoffice@sorpa.ae1. Intended experience
The proposed app experience includes registration, top-ups, a displayed available balance, transaction history and QR payments to participating merchants. Availability depends on regulatory requirements, the approved provider structure and final service terms.
2. Money and promotional value
A customer-funded top-up and Cash Up are different sources of value, even when a combined spending amount is illustrated. Displayed balances must not be interpreted as SORPA’s revenue, a bank deposit, an investment return or a guarantee of protected funds.
3. Provider and safeguards
The legal wallet issuer, entity holding customer funds, safeguarding arrangements and any applicable licence will be identified before launch. A Service License and a payment-processing integration do not establish those roles or permissions.
4. Access, limits and transactions
Final terms must set out eligibility, verification, applicable transaction limits, accurate statements, security responsibilities, errors, unauthorized payments and proportionate suspension procedures. No unapproved limit, fee or availability date is promised here.
5. Closing an account and unused balance
Final terms must describe termination, access to records, complaints and handling of remaining customer and promotional balances. Refund and dispute information is available separately. No claim of unrestricted cash withdrawal is made.