Company & legal information
Merchant Partnerships — Proposed Framework
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SORPA FINTECH - FZCO invites business discussions while the UAE payment service and partner arrangement are under review. This page is not a merchant processing agreement.
UAE service launch in preparation. Payment and wallet functionality remains subject to applicable regulatory requirements and payment partner approval.
headoffice@sorpa.ae1. Joining the network
A future agreement will identify the merchant’s legal entity, authorized representatives, verification requirements and responsible payment-service providers. Onboarding with a payment partner will depend on its requirements and the agreed regulatory, technical and contractual arrangement. A public partnership enquiry does not constitute merchant verification or payment activation.
2. Sales and commercial terms
The merchant remains responsible for its goods, services, pricing and consumer obligations. QR payments and commercial discounts require agreed terms; submitting the Partners form does not activate payments.
3. Proposed allocation
In the illustrative Extra scenario, the customer pays AED 1,000 and receives AED 100 promotional purchasing value. A full purchase of AED 1,100 at a 20% merchant discount results in AED 880 payable to the merchant and a contractual discount of AED 220. That discount is not an additional cash receipt. From the AED 1,000 actually received, AED 120 remains after the merchant payment, before acquiring, eligible referral rewards and other costs. Acquiring is calculated on the top-up in this model and does not reduce the agreed AED 880 payable to the merchant. This is not a net-profit figure or an approved payment arrangement.
4. Transfers and settlement
Collection of a customer top-up, confirmation of a merchant purchase, transfer to the merchant’s payment account and payout to its bank are separate events. The responsible parties, transfer triggers, payout schedule, reserves, reconciliation, reporting and handling of insufficient funds must be agreed with the selected partners before operation. Customer-funded and promotional value must be distinguished. No immediate or guaranteed payout, indefinite holding or protected escrow arrangement is promised by this framework.
5. Refunds, disputes and termination
The merchant agreement must allocate responsibilities for returns, unauthorized transactions, chargebacks, evidence, reporting and termination. It must explain treatment of outstanding balances and preserve applicable consumer rights.
6. Start a conversation
Use the existing Partners enquiry form or email headoffice@sorpa.ae. A partnership requires separate consideration and agreement; the enquiry itself is not a contract.